Sparkwild Support

What is Sparkwild?

Sparkwild is a learning game for kids and teens. Players catch and train creatures, explore worlds and play mini-games while practicing school subjects. The game has no ads, no tracking and no social features. (Our public parents page for grown-ups may show Google ads; they never appear in the game.) See our privacy policy.

Contact us

Email jcreatives1x@gmail.com. Please include your device (iPhone, iPad, Android) and a short description. Never send a child's password or PIN. We usually reply within a few days.

Developer: Sparkwild

Frequently asked questions

How does progress sync between devices?

Progress always saves on the device first. If a grown-up signs in with a family email (Grown-ups, or "Sign in to sync"), every player's progress is also saved to the cloud and follows you to any device where you sign in with the same email and password. If you are offline, it syncs the next time you are online.

How do I delete my account and data?

In the app, open Grown-ups, enter the PIN, scroll to Delete data and tap Delete account & cloud data, then type DELETE. This removes the family account and every player's cloud saves and erases the data on the device. Delete this device's data only clears just the device. You can also delete a single player from the Who's playing screen. Details are in the privacy policy.

What is Spark TV, and does it use YouTube?

Spark TV has built-in Sparkwild shows. Real lesson videos from YouTube are turned off by default. A grown-up can switch on "Allow YouTube videos in Spark TV" in Grown-ups. YouTube may then show ads and collects data under Google's policies. Turning it off again stops all YouTube loading.

What are the PINs?

The grown-ups PIN (4 digits) protects the Grown-ups area: settings, adding or deleting players, and account deletion. Each player can also have their own 4-digit PIN. The grown-ups PIN opens any player. If you forget the grown-ups PIN, choose "Forgot PIN?" and we email a 6-digit code to the family email. Without a family account, deleting and reinstalling the app resets the PIN along with the on-device progress.

What is Sparkwild Plus?

Sparkwild Plus is an optional family plan with all worlds and arcade games, the weekly progress report and the natural read-aloud voice. Planned prices depend on the number of kids: $6.99/month for 1 kid, $10.99 for 2, $13.99 for 3–4 and $16.99 for 5–6. Only a grown-up can start it, behind the Grown-ups PIN.

How does the free month work?

Your free month starts automatically when a grown-up creates a family account (and for existing family accounts the first time they sign in). You can see the days left in Grown-ups, after entering your PIN. No card is needed. If subscriptions aren't available yet when the month ends, Plus simply continues until they are. Nothing is charged automatically.

How do I cancel a subscription?

On iPhone or iPad: Settings → your name → Subscriptions → Sparkwild. On Android: Google Play → Payments & subscriptions → Subscriptions. On the website: Grown-ups → Manage subscription. Deleting the app does not cancel a subscription.

I forgot my password.

On the sign-in screen choose "Forgot password?" and we will email a 6-digit code to the family email.